Frequently Asked Questions
Is Chomp suitable for my business?
Chomp has been designed specifically for hospitality businesses, including restaurants, cafes, bars, pubs, aged care facilities, hospitals, educational institutions, clubs, and service stations. Our user-friendly interface simplifies food safety management, making it an ideal way to streamline compliance and maintain high food safety standards.
What can Chomp do that is superior to paper based Food Safety recording?
Our own experience, and that of our clients, was no matter how prepared we tried to be in our kitchens, we were never audit ready all the time.
Paper contained in folders doesn't give you visibility of how complete your Food Safety recordings are. Paper doesn't communicate the issues. Chomp provides transparency of your Food Safety Plan every day so you can see very quickly and easily what has occurred, and more importantly, what hasn't.
The biggest issue with pen and paper is that it doesn’t engage staff. Chomp is simple, fast and takes the guess work out of which tasks are due to be completed each day. With reminders for tasks due and the highlighting of issues, you can be confident you're up to date and that your Food Safety records are audit ready, all the time.
Is Chomp compliant with New Zealand and Australian food safety standards?
Chomp is fully compliant with both New Zealand and Australian food safety standards. In New Zealand, it is the Food Safety Act, and in Australia, it meets the requirements set by Food Standards Australia New Zealand (FSANZ) and the Food Standards Code. This compliance ensures that your business adheres to all necessary regulations, supporting seamless audits and inspections.
Does Chomp follow HACCP protocols?
Absolutely. Chomp follows the 7 HACCP principles (Hazard Analysis and Critical Control Point), an internationally recognised system used to identify and manage significant food safety hazards. By adhering to HACCP principles, Chomp helps ensure the safety of your food products and supports your business in maintaining high standards of food safety management.
Do I still need a Food Control/Food Safety Plan?
You are still required to have a copy of your Food Control Plan. The Chomp dashboard allows you to upload an electronic copy of your Food Control Plan, so it's easily accessible for verification time.
What are New Zealand Councils saying about Chomp?
Chomp complies with New Zealand food safety regulations. Council feedback has been very positive, with verifiers speaking highly of Chomps' digital recording tools. We are continuously working with councils with the view of helping to speed up the audit process, saving you time and money.
How is Chomp used for food safety audits?
Chomp is used successfully for commercial kitchen audits in New Zealand and Australia.
Chomp has a simple audit report that can be sent to your auditor with the click of a button giving your auditor the option of remote verification.
You can select a date range to display all your records or specific tasks and you can access your audit report at any time.
Chomp gives you and your staff complete visibility of your food compliance and ensures that you are in control and audit-ready all the time.
Can I see who has recorded each task in my Plan?
Yes you can. You can activate the Task Sign Off feature if you wish to have staff names allocated to each task they complete.
How secure is my data in Chomp?
Chomp uses secure Amazon cloud storage. Chomp stores your records for the four years required under the Food Act 2014, so no more boxes full of paper taking up space.
What is the management dashboard?
The management dashboard allows you to customise tasks to suit your venue, set up and manage users, see what staff have completed food safety training and access real time reporting.
It is easy to add/remove or make changes to my tasks?
Chomp enables you to set up your food control tasks according to your food safety plan.
Chomp users have complete control over the tasks they see on their app. Our user-friendly dashboard makes adding or editing tasks quick and easy.
Chefs can record task results when they are due (daily, weekly or monthly), respond to automatic notifications and take care of any overdue tasks.
Can you print reports directly from the Chomp App?
Although we are trying to eliminate pen and paper, we understand that some businesses still like hard copies for reference. Therefore we have given you the ability to print pages from Chomp as you require.
What food safety training do you offer?
Good food safety training in kitchens is vital.
Chomp provides kitchen staff with introductory food safety training.
Chomp creates a training record under the staff member’s profile so that you can see who has completed training.
Does Chomp work on all devices?
Chomp works on any device including tablets, smartphones, laptops and desktops.
Do I need internet access to use the Chomp App?
Chomp is currently running a web based App, and therefore you will require internet access. We are in the process of developing an App that will work offline.
When there are changes to food regulations, how does it affect my Food Safety Plan in Chomp?
Chomp is supplied all updates of the 2014 Food Act from Ministry of Primary Industries (MPI) in New Zealand and FSANZ in Australia. We make and communicate changes within the App as they happen. We will let you know of any changes and what your responsibilities are to remain compliant.
What is the Chomp Razor Sharp Guarantee?
The Chomp Razor Sharp Guarantee ensures that if you're not satisfied with our app within 30 days, you'll receive a full refund. This guarantee reflects our confidence in Chomp's ability to streamline your food safety management and provide value to your business.
Do I need a demo?
Not necessarily! You can make the decision that's best for you.
Our quick 2-minute video provides a great overview of Chomp's features and benefits—perfect for busy business owners or chefs.
However, if you'd like a more personalised introduction, our 15-minute online demo is a great option. During the demo, we'll walk you through Chomp, show you how it works, and answer any questions you might have.
What happens after the demo?
After your demo, you'll have a clear understanding of how Chomp can benefit your business.
You can choose between our flexible monthly plan or our most popular annual plan. Once you select a plan and complete payment, you'll receive access to Chomp and setup training videos within one business day, enabling you to seamlessly transition to digital food safety management.
When will I get my Chomp app?
Once you have paid, you will receive an email within 1 business day with access to Chomp and setup training videos.
What’s the length of my Chomp contract?
We are very confident that once you use Chomp you will never look back. However, we offer a month-to-month contract which enables you to evaluate Chomp at the end of each month.
Can I trial Chomp before I decide to purchase it?
We offer a free 15 minute online demonstration with our sales team. This online demonstration will involve our team sharing their screen with you, and taking you through the ins and outs of the Chomp app. Here you can experience what it will be like to use Chomp in your kitchen, and we can answer any questions you may have about the App.
This demonstration is obligation free, and does not lock you into any contracts or sign up processes for Chomp.
What is Chomp’s level of customer support?
Our product is very stable and robust, however we understand that you may need help with the app from time to time. You can contact us at any time during the day via the App or our website, and we will get back to you within 24 hours.
How much does Chomp cost?
Chomp costs $76.25+ per month on a 12 month annual plan. We also have month-to month contracts that start from $87+ per month. At $2.50 per day, we deliver real cost savings to businesses - saving around $1400 annually in staff time spent operating a paper plan.
Paper compliance created time pressure in our kitchens. Chomp has made food safety easy for our team, and is now the standard.
Richard Murray – Winnies, Queenstown
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